First check below step:
Maintain Detailed Reason in Basic Settings
whether there are entries with Reporting manager in owner field as shown below for your action types and reason type.
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Channel:
SCN: Message List
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Channel Details:
- Title: SCN: Message List
- Channel Number: 19786633
- Language: English
- Registered On: June 29, 2013, 9:09 pm
- Number of Articles: 8689
- Latest Snapshot: July 18, 2016, 5:21 am
- RSS URL: http://scn.sap.com/community/feeds/messages?rssusername=andoy.cabanlit
- Publisher: http://scn.sap.com/index.jspa?view=discussions
- Description: Most recent forum messages
- Catalog: //message2390.rssing.com/catalog.php?indx=19786633
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