So, you manually changed them to entitled worker? But then the system, is doing what you ask it to do: it's not autoenrolling them, but tells you that they can enroll, if they want to. I'm still not sure I understand what happened and what you consider to be the problem, I'm afraid.
It's also not clear what the problem with /117 is. Is the amount in /117 or is it not?
But clearly: if you think they should be auto-enrolled, than you can't make them entitled workers - and if they are marked as entitled workers, they can't be autoenrolled. Only eligible job holders can be autoenrolled. I'm sure your payroll team as well as your SAP PY-GB experts will know that.
