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SUP 2.2: Auto registration - wrong user for device after uninstall / reinstall of the app

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Hello.

 

We are having the following issue with SUP 2.2 (we did NOT have it with SUP 2.1 #3 and previous versions).

 

We have autoregistration enabled for our Android app.

 

This is the way to reproduce the problem:

 

      - Install the application in the client device.

   

     - Register the application.

 

     - Login to the app, the app works fine.

 

     - Uninstall the application.

 

     - Install the application.

 

     - Register the application --> crashes: Auto registration - wrong user for device : Device already register wih username, security config and application id that doesn't match current values.

 

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So, if the app is uninstalled, it can't be registered again. The app connection must be deleted manullay in SCC.

 

This is a show-stopper when we have 300 clients (users), and some of them might uninstall the app at a given point or even accidentally.

 

Also, how do I know which of the 300 clients app connection I have to manually remove from the SCC? There is no way I can get the UUID autogenerated by SUP for the client.

 


 

Message was edited by: Michael Appleby


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